Artificial Intelligence (AI) today is changing the way businesses operate in fundamental ways, from how they communicate with their customers through virtual assistants, to automating key workflows and even managing network security.
Almost a third of the IT professionals surveyed in IBM’s Global AI Adoption Index 2021, conducted by Morning Consult, say their business is using AI, similar to IBM’s 2020 findings. 43 percent of businesses reported that their company accelerated its rollout of AI as a result of the COVID-19 pandemic. However, lack of AI skills and increasing data complexity were mentioned as top challenges.
The past year amplified a host of new strategic priorities for businesses as they had to work to meet the needs of their customers while still finding ways to be more cost efficient, more responsive and make faster, more informed decisions. Companies that can overcome adoption and deployment barriers and tap AI and automation tools to tackle these challenges will be able to deliver value from AI in 2021.
